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SERVICE TERMS AND CONDITIONS

In these Terms & Conditions, “we” means Stony Dry Cleaners and “you” means you – our very important customer

1. PAYMENT

– All prices are subject to change from time to time
– Payment needs to be made to us in full before we can release items back to you
– We reserve the right to suspend servicing you if old orders remain unpaid

2. DROPPING OFF ITEMS

You will be given a till ticket. Check the ticket order as count and description is final.
We will require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We also request this form to be completed for processing – curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.

3. COLLECTING ITEMS

Lost tickets will require ID, and you will need to sign for the order collected.
Check your order is complete in the shop-no liability for missing items once you leave.
Uncollected items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.

4. GENERAL EXCLUSIONS

Sorry but we cannot be liable for:

Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]

5. CUSTOMER SERVICE

In the unlikely event you are not satisfied, please return the item to the branch with the receipt, ensuring it is returned unworn / unused with the original packaging.
Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims.

6. CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines.

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

7. COLLECTION AND DELIVERY

8. OTHER

These Terms & Conditions do not affect your statutory rights.[/vc_column_text][/vc_column][/vc_row]